On 11 January 2012, our group had presented a dialogue based on different situation in an aircraft.
The dialogue was as follows:
Situation 1: Passengers board the aircraft and the flight attendants greet / welcome them.
Flight Attendant 1: Welcome aboard. Before we depart, as a reminder, you should switch all your electric devices to prevent any interference with the aircraft systems and fasten your seat belt. (Function : To inform)
Flight Attendant 2: Excuse me, Miss. Our airline company is conducting a survey about the quality of our customer service. Can you do me a favour by responding to this survey? (Function : To as a favour)
Passenger 1: Sure, no problem. But why do we need to respond to this survey? (Function : To obtain information)
Flight Attendant 1: Well miss, this is because we want to improve ourselves and thus we can provide the best services to our passengers. (Function: To clarify)
Passenger 1: Oh, now I understand. It's good to know that your company has taken this initiative to improve the quality of your service. (Function: To agree)
Situation 2: Passenger 2 is coughing and she pushes the button above her head.
Flight Attendant 1: Yes Miss, how can I help you? (Function: To ask)
Passenger 2: I have a sore throat. Can I change this cold orange juice for a glass of warm water? (Function: To ask)
Flight Attendant 1: Sure, Miss. I'll bring it to you soon. (Function: To agree)
We managed to do our dialogue well. The audience were able to identify the functions of the sentences used.
